{"id":16,"count":3,"description":"On-Demand \/ As Needed Services\r\nLive Remote Support services are backed by a 100% money back guarantee.\r\n\r\nHow to get started\r\nFirst click the desired service option below completing payment on PayPal's secure site or call us at 262-358-6780 to discuss purchasing a \"Support Incident\". \r\n\r\nUpon successful payment processing, you are prompted to download our connection app, then using your broadband internet connection we then establish a secure connection to your computer. This enables one of our industry certified technicians to work with your computer just as if he or she was sitting there at your desk, this is true Remote Desktop Support.\r\n\r\nYou are able to watch everything your technician does, where he or she goes on your computer and visually verify that services are being performed. 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