Complete System Tune-Up
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Complete System Tune-Up 


Over time all computers begin to suffer from issues like hard drive fragmentation, stale registry entries, toolbar crashes and hidden malware infections. Live Remote Support technicians will dig deep into your system, removing malware, optimizing your registry and defragmenting your hard drive.
Most people don't realize this but when you delete a file or program from your harddrive, it creates a sort of "opening" so to speak where other files can be saved. Now if you are installing a program and that "opening" isn't big enough to fit all of it, only part of the program will be installed to that place and the rest will be written to the nearest opening. This causes the program to load up a lot slower as it is retrieving it from multiple places on the harddrive. This is where defragmenting comes in. What this does is brings all of these parts to one location so that it will run like it should.


Malware, also known as malicious software, is a very broad category including computer viruses, trojan horses, keyloggers, spyware, and adware just to name a few. Below is a short description of each of these so that you can better find a solution to any problems that you may be having:

  • Trojan horse - this is also commonly known as a backdoor virus. What these do is allow a person unauthorized access to information on your computer including but not limited to your usernames, passwords, and even saved files that you have.
  • Keyloggers - these are small programs that run in the background and usually go undetected because of there quiet nature. What they do is record everything that you type in an attempt to get usernames and passwords from you.
  • Spyware - is basically as the name suggests, it collects information from a persons computer with out them knowing. Spyware is also capable of changing computer settings making certain things not run as they should.
  • Adware - these are usually harmless(yet annoying) programs that display pop ups and content usually about a product in order to generate revenue for the creator.


The Industry certified technicians at Live Remote Support will clean your computer of all malware, install and/or update your anti-virus solution, check your registry for errors, defragment your hard drive and check your system event log for errors and address those errors as needed. This comprehensive system tune-up is performed remotely while you watch the technician from the comfort of your home or office. We will make recommendations as to hardware upgrades and operating system enhancements.

When we are done with your computer or device, it will operate as it did when you first brought it home from the store.